Lets talk about IT, Networking, Security

Highly Motivated IT Engineer

Hello! My name is Ace Mendiola! I took this picture 5 years ago when I started my first remote support role. Despite the uh... weight gain, I am forever grateful for starting my I.T journey as I love the people, contentment and lifestyle it brings! I am looking to bring my current 5 year IT engineer experience, open to learn demeanor and enthusiasm to the next step in my career.

What I’m working on

Journeyman Linux

Although I do support Ubuntu in my current position, I encounter it much less than Windows and MacOS. To gain further confidence with the platform, I've started learning Linux on my own time through various resources such as https://linuxjourney.com/ , LinkedIn Learning, internal Amazon resources and my virtual box imaged...

Projects

Microsoft Configuration Manager Evaluation Lab

SCCM

Created 4 domain clients(Windows 11), 1 Content Manager server(Windows Server 2022) and 1 Domain Controller server(Windows Server 2022) Troubleshooting, reinstalling and escalating SCCM issues on a customer facing client is nothing new to me, so I have imported this lab kit from Microsoft specifically to get hands on corporate administrative...

Experience

IT Support

Amazon, IT Support
Seattle, Washington | February, 2022 - December, 2023

Corporate Amazon IT helpdesk associate. Scope of my support and tools:

Windows Imaging • CMD • Powershell scripts • Active directory • LDAP • Firewall • Networking • Drivers • OS configuration • OS troubleshooting • Bitlocker • SCCM Troubleshooting • Accessing Windows Server through EC2 fleet • DNS • DFS • Exchange • RDP
Mac OS config and troubleshooting • JAMF • Nomad • keychain • filevault • profiles and certificates • tokenadmin • timemachine • kibana • Terminal • SSH kerberos • logging • mobile activation • Open Directory • MDM • TCC • firewall
Linux (Ubuntu) Imaging • XRDP setup • Basic troubleshooting
Security Crowdstrike • Windows Credential Manager • Firewall • Intrusion Detection software • version compliance • Qualys • Data retention • Physical Security keys -
User accounts Permission groups • Base-lining • Email list • Suspensions • Exchange Quota • Network drives - Fileshare • Software Licenses
Hardware On-boarding equipment • Peripherals • Monitors • Laptops • Macbooks • Developer Desktops • Printers • Cisco Webex
Professional development Mentoring • Metric Reflections • Peer Review • Quarterly Performance Reviews • Giving Feedback • Project Collaboration
Corporate infrastructure Escalating on premise events • Meeting Room AV • Printer software • Domain join

Customer Service Representative

Comcast, Customer Support Representative
Federal Way, WA | April, 2019 - June, 2021

Telecommunications equipment expert, working with cable. internet, VoIP, cellular and home security devices. This in person consulting role contributed a lot to my growth both professionally and in my personal life. I learned early on that creating a real connection with someone goes along way, and integrity of work is of upmost importance if you want to build a brand of trust and lead your team the correct way. Beyond customer service and sales responsibilities, here are a few achievements I can proudly stand by:

SME Telecom Support

Comcast, SME Telecom Support
Remote | June, 2021 - October, 2021

Certifications

CompTIA A+

Badges & Skills

In progress of being added...

Education

Per Scholas IT Bootcamp

October, 2021 - February, 2022

Western Governors University

March, 2022 - November, 2025

Cloud Computing, B.S., Information Technology (2025, to be expected)