Lets talk about System Administration, Networking, Gaming

Highly Motivated Systems Administrator

Hello! My name is Ace Mendiola! Currently an IT Field Engineer for Delta Airlines. My time studying the core concepts of ITIL, Comptia A+, Network+, and Security+ have armed me with the confidence to pursue new exciting challenges in my career. Having exposure to support experience within a retail, call center and corporate environment, it is evident that my adaptability has lead to my success in fitting with different customer and team dynamics alike. Due to growing up in an environment of giving back to others, paired with an obsession over video games and computers - I value building real connections, a great customer experience and the self competitiveness to learn and become better each day.

What I’m working on

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Journeyman Linux

Although I do support Ubuntu in my current position, I encounter it much less than Windows and MacOS. To gain further confidence with the platform, I've started learning Linux on my own time through various resources such as https://linuxjourney.com/ , LinkedIn Learning, internal Amazon resources and my virtual box imaged...

Projects

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Microsoft Configuration Manager Evaluation Lab
SCCM

Created 4  domain clients(Windows 11), 1 Content Manager server(Windows Server 2022) and 1 Domain Controller server(Windows Server 2022) Troubleshooting, reinstalling and escalating SCCM issues on a customer facing client is nothing new to me,  so I have imported this lab kit from Microsoft specifically to get hands on corporate administrative...

Experience

IT Support Associate II
Amazon, IT Support
Seattle, Washington | February, 2022 - December, 2023

Corporate Amazon IT helpdesk associate. Scope of my support and tools:

  • Windows Imaging • CMD • Powershell scripts • Active directory • LDAP • Firewall • Networking • Drivers • OS configuration • OS troubleshooting • Bitlocker • SCCM Troubleshooting • Accessing Windows Server through EC2 fleet • DNS • DFS • Exchange • RDP
  • Mac OS config and troubleshooting • JAMF • Nomad • keychain • filevault • profiles and certificates •  tokenadmin • timemachine • kibana • Terminal • SSH kerberos • logging • mobile activation • Open Directory • MDM • TCC • firewall
  • Linux (Ubuntu) Imaging • XRDP setup • Basic troubleshooting
  • Security Crowdstrike • Windows Credential Manager • Firewall • Intrusion Detection software • version compliance • Qualys • Data retention • Physical Security keys -
  • User accounts Permission groups • Base-lining • Email list • Suspensions • Exchange Quota • Network drives - Fileshare • Software Licenses
  • Hardware On-boarding equipment • Peripherals • Monitors • Laptops • Macbooks • Developer Desktops • Printers • Cisco Webex
  • Professional development Mentoring • Metric Reflections • Peer Review • Quarterly Performance Reviews • Giving Feedback • Project Collaboration
  • Corporate infrastructure Escalating on premise events • Meeting Room AV • Printer software • Domain join

Customer Service Representative
Comcast, Customer Support Representative
Federal Way, WA | April, 2019 - June, 2021

SME Telecom Support
Comcast, SME Telecom Support
Remote | June, 2021 - October, 2021

Certifications

Badges & Skills

Education

Per Scholas IT Bootcamp
October, 2021 - February, 2022

Federal Way High School
Federal Way, WA September, 2014 - June, 2018

High School Diploma